Many utilities do not have adequate levels of internal technical and operational expertise to operate and maintain these complicated Smart Grid network build-outs. With many utilities facing both downsizing and anticipated staff retirements, the automation of Smart Grid systems and the potential outsourcing of day-to-day operations can be a desirable alternative for client utilities facing practical and fiscal challenges in this ever-changing business environment.
To help address this issue, IGSolutions provides network managed services solutions for each client utility; this is a turnkey methodology that provides dedicated teams of network operators, applications technicians, software engineers, and related field support staff to the clients on an ongoing basis. In general, this transition scenario shifts and mobilizes IGSolutions’ resources from the construction phase into a robust operational continuity model.
Ideally, IGSolutions engages with client utility partners in multi-year Smart Grid network operations contracts for these sustained, ongoing services.
Each of the services may be performed by the company as part of a full, turnkey project rollout including planning, network deployment, 7x24 proactive outage detection network operation and service provisioning.